Privacy Policy

Effective Date: April 7, 2026  |  Last Updated: April 7, 2026

1. Introduction and Who We Are

Welcome to Imos Pizza. We operate the website located at imospizzs.rest and provide food ordering and related services to our customers throughout the United States. We are committed to protecting the privacy and security of your personal information in accordance with applicable federal and state laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

This Privacy Policy applies to all visitors, users, customers, and others who access or use our website, mobile platforms, or any other digital service operated by Imos Pizza (collectively referred to as "Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agree to the collection and use of your information as described in this Privacy Policy.

Throughout this document, "we," "us," "our," or "Imos Pizza" refers to the business entity operating this website. "You" or "your" refers to the individual accessing or using our Services.

Contact Information:

2. Scope of This Privacy Policy

This Privacy Policy covers all personal information we collect through the following channels:

  • Our website at imospizzs.rest
  • Online food ordering systems and checkout processes
  • Customer loyalty programs or reward systems
  • Email, telephone, or written communications with our team
  • Surveys, promotions, contests, or feedback forms
  • Third-party platforms that link to or integrate with our Services
  • Social media interactions related to our brand

This Privacy Policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party platforms you visit, as we have no control over and assume no responsibility for their privacy practices.

3. Information We Collect

We collect various types of information in connection with your use of our Services. The categories of information we collect are described in detail below.

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect the following personally identifiable information:

  • Full Name: First and last name as provided during registration or checkout
  • Email Address: Used for order confirmations, account management, and marketing communications
  • Phone Number: Used for order updates, delivery coordination, and customer service
  • Mailing or Delivery Address: Including street address, city, state, and ZIP code for delivery purposes
  • Date of Birth: Collected where relevant for age verification or promotional purposes
  • Username and Password: For account creation and authentication on our platform

3.2 Payment and Transaction Information

To process your food orders and payments, we collect:

  • Credit card or debit card details (processed securely through PCI-DSS compliant payment processors)
  • Billing address associated with your payment method
  • Order history, transaction amounts, and purchase dates
  • Digital wallet information where applicable (e.g., Apple Pay, Google Pay)

Please note that we do not store full payment card numbers on our servers. All payment processing is handled by trusted third-party payment processors who maintain their own security standards.

3.3 Usage Data and Online Activity

When you visit or interact with our website, we automatically collect certain technical information, including:

  • IP address and approximate geographic location based on IP
  • Browser type, version, and language settings
  • Operating system and device type
  • Pages visited, time spent on each page, and navigation paths
  • Links clicked, buttons pressed, and features used
  • Referring website or search engine that directed you to our site
  • Date and time of your visit
  • Search queries entered on our website

3.4 Device Information

We may collect information about the devices you use to access our Services, including:

  • Device identifiers such as device ID or mobile advertising ID
  • Hardware model and screen resolution
  • Mobile network information
  • Crash reports and performance data

3.5 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your browsing behavior and preferences. For detailed information about our use of cookies, please refer to Section 9 of this Privacy Policy.

3.6 Communications and Correspondence

If you contact us via email, telephone, or any other method, we may retain records of that communication, including:

  • The content of your messages or inquiries
  • Your contact details
  • Records of complaints and resolutions
  • Survey responses and feedback submissions

3.7 Information from Third Parties

We may receive information about you from third-party sources, including:

  • Social media platforms when you connect your social account to our Services
  • Third-party food delivery platforms that facilitate orders on our behalf
  • Analytics providers and advertising networks
  • Publicly available databases and business information sources

4. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. Below is a comprehensive description of how your data is used.

4.1 Order Processing and Service Delivery

The primary purpose for which we collect your personal information is to fulfill your food orders and provide you with our Services. This includes:

  • Processing and confirming your food orders
  • Coordinating delivery or pickup logistics
  • Communicating order status updates and estimated delivery times
  • Processing refunds, returns, or order modifications
  • Responding to your questions and resolving service issues

4.2 Account Management

If you create an account with us, we use your information to:

  • Create and maintain your customer account
  • Authenticate your identity when you log in
  • Allow you to view your order history and saved preferences
  • Manage loyalty points or rewards balances
  • Enable saved addresses and payment methods for faster checkout

4.3 Analytics and Service Improvement

We use collected data to better understand how our customers use our Services and to make improvements:

  • Analyzing website traffic patterns and user behavior
  • Identifying popular menu items and ordering trends
  • Testing new website features and user interface designs
  • Diagnosing technical issues and improving website performance
  • Conducting market research and customer satisfaction surveys

4.4 Marketing and Promotional Communications

With your consent or as otherwise permitted by law, we may use your information to:

  • Send you promotional emails about new menu items, special offers, and discounts
  • Deliver personalized marketing messages based on your order history and preferences
  • Notify you about loyalty program updates and rewards opportunities
  • Display targeted advertisements on our website and third-party platforms
  • Conduct marketing campaigns via email, SMS, or social media

You have the right to opt out of marketing communications at any time. Please see Section 10 for information about your choices.

4.5 Legal and Compliance Purposes

We may use your information to:

  • Comply with applicable federal, state, and local laws and regulations
  • Respond to lawful requests from law enforcement or government authorities
  • Enforce our Terms of Service and other legal agreements
  • Protect against fraudulent transactions and unauthorized account access
  • Defend against legal claims or proceedings

4.6 Security and Fraud Prevention

We use your information to maintain the security and integrity of our Services, including detecting and preventing fraud, unauthorized access, and other harmful activities.

5. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with certain trusted partners and service providers in the following circumstances.

5.1 Service Providers and Business Partners

We work with third-party companies that provide services on our behalf. These service providers are permitted to use your personal information only as necessary to perform their designated functions and are contractually obligated to protect your information. Categories of service providers include:

Category Purpose Examples
Payment Processors Secure payment authorization and transaction processing Stripe, Square, PayPal
Delivery Services Coordinating food delivery to customers Third-party delivery couriers
Email Marketing Platforms Sending promotional and transactional emails Mailchimp, SendGrid
Analytics Providers Website performance analysis and user behavior tracking Google Analytics
Cloud Hosting Services Storing and processing data on secure cloud infrastructure AWS, Microsoft Azure
Customer Support Tools Managing customer service inquiries and complaints Zendesk, Freshdesk

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we are required to do so by law or in good-faith belief that such disclosure is necessary to:

  • Comply with a subpoena, court order, legal process, or government request
  • Protect the rights, property, or safety of Imos Pizza, our customers, or the public
  • Enforce our Terms of Service or investigate potential violations
  • Detect, prevent, or address fraud, security breaches, or technical issues

5.3 Business Transfers

If Imos Pizza undergoes a merger, acquisition, sale of assets, reorganization, or other business transaction, your personal information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

5.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other purposes. This type of data sharing does not constitute a disclosure of personal information.

6. Data Security

We take the security of your personal information seriously and implement a comprehensive range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, use, alteration, or destruction.

6.1 Technical Security Measures

  • SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
  • Data Encryption at Rest: Sensitive personal data stored in our systems is encrypted using strong encryption algorithms.
  • Firewalls and Intrusion Detection: We maintain network firewalls and intrusion detection systems to monitor and block unauthorized access attempts.
  • Access Controls: Access to personal information is restricted to authorized personnel who have a legitimate need to access it in order to perform their job functions.
  • PCI-DSS Compliance: Our payment processing systems comply with Payment Card Industry Data Security Standards (PCI-DSS) to protect your financial information.

6.2 Administrative and Organizational Measures

  • Regular staff training on data privacy and security best practices
  • Internal data governance policies and procedures
  • Vendor due diligence and contractual obligations for data processors
  • Incident response plans for data breach detection and notification
  • Periodic security audits and vulnerability assessments

6.3 Limitations of Security

While we strive to implement robust security measures, no method of data transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. In the event of a data breach that affects your personal information, we will notify you as required by applicable state and federal data breach notification laws, including relevant state notification statutes.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply are as follows:

Data Category Retention Period Reason for Retention
Customer account information Duration of account + 3 years after closure Legal compliance, dispute resolution
Order and transaction records 7 years Tax obligations, financial record-keeping
Marketing preferences and communications Until opt-out + 2 years Proof of consent
Website usage and analytics data 26 months Service improvement, analytics
Customer support communications 3 years from last contact Quality assurance, dispute resolution
Payment information As required by PCI-DSS and applicable law Financial compliance

When your personal information is no longer required for these purposes, we will securely delete or anonymize it in accordance with our data retention policies.

8. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights and have established processes to handle your requests in a timely manner.

8.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA and its amendment, the CPRA:

  • Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it.
  • Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions (e.g., information needed to complete a transaction or comply with legal obligations).
  • Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
  • Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. We do not sell personal information, but we may share data with advertising partners for targeted advertising, which may constitute "sharing" under the CPRA.
  • Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to purposes strictly necessary to provide the Services.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.
  • Right to Data Portability: You have the right to receive your personal information in a portable, usable format.

8.2 Rights Available to All U.S. Customers

Regardless of your state of residence, we offer the following data rights to all our customers:

  • Right to Access: You may request a copy of the personal information we hold about you.
  • Right to Correction: You may request that we update or correct inaccurate or incomplete information in your account.
  • Right to Deletion: You may request that we delete your personal information, subject to applicable legal obligations.
  • Right to Opt-Out of Marketing: You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email we send or by contacting us directly.
  • Right to Portability: You may request a machine-readable copy of your personal data for transfer to another service.

8.3 How to Submit a Privacy Request

To exercise any of the rights described above, you may contact us through the following channels:

When submitting a request, please provide sufficient information for us to verify your identity and locate your records. We will respond to your request within 45 days of receipt. If additional time is needed, we will notify you and may extend the response period by an additional 45 days as permitted by applicable law.

We may require you to verify your identity before processing your request. This verification process helps protect your personal information from unauthorized access or deletion.

Authorized agents may submit requests on behalf of California residents. We may require the authorized agent to provide proof of written authorization and may also require the consumer to directly verify their identity with us.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website, analyze usage patterns, and deliver relevant content and advertising. This section provides a brief overview of our cookie practices.

9.1 Types of Cookies We Use

  • Strictly Necessary Cookies: These cookies are essential for the proper functioning of our website, including enabling you to place orders and navigate securely.
  • Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as pages visited most frequently and any error messages received. This data is used in aggregate form to improve website performance.
  • Functionality Cookies: These cookies allow our website to remember your preferences, such as your location, language, and saved delivery addresses.
  • Targeting and Advertising Cookies: These cookies are used to deliver advertisements relevant to your interests and to measure the effectiveness of our marketing campaigns.
  • Third-Party Cookies: Some cookies are placed by third-party services that appear on our pages, such as embedded videos, social media plugins, or analytics tools.

9.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a notification when a cookie is being set. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders.

For California residents, you may opt out of the use of cookies for advertising purposes by following the instructions in our cookie preferences center or by using the Global Privacy Control (GPC) signal, which we honor as required under the CPRA.

For more detailed information about the specific cookies we use and how to manage your preferences, please refer to our Cookie Policy, which is available upon request at [email protected].

10. Your Marketing Choices

We respect your right to control how your personal information is used for marketing purposes. You have the following options regarding marketing communications from Imos Pizza:

10.1 Email Marketing

If you have subscribed to our email marketing list, you may opt out at any time by:

  • Clicking the "Unsubscribe" link found at the bottom of any marketing email we send
  • Sending an opt-out request to [email protected]

Please note that even if you opt out of marketing emails, we will continue to send you transactional communications related to your orders and account activity.

10.2 SMS and Text Message Marketing

If you have opted in to receive SMS marketing messages, you may opt out at any time by replying "STOP" to any text message we send or by contacting us at [email protected].

10.3 Targeted Advertising

You may opt out of interest-based advertising by visiting industry opt-out tools such as the Digital Advertising Alliance's opt-out portal at www.aboutads.info/choices or the Network Advertising Initiative's opt-out portal.

11. Children's Privacy

Imos Pizza's website and Services are not directed to, designed for, or intended for use by children under the age of 18. We do not knowingly collect, use, or disclose personal information from minors under 18 years of age.

If you are a parent or guardian and you believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take steps to remove such information from our systems as promptly as reasonably possible.

This policy complies with the Children's Online Privacy Protection Act (COPPA) and applicable state laws concerning the privacy of minors. We do not use personal information collected from children for any commercial purpose.

12. International Data Transfers

Imos Pizza is based in the United States and primarily serves customers within the United States. If you are accessing our Services from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States.

The United States may not offer the same level of data protection as your home country. By using our Services, you consent to the transfer and processing of your personal information in the United States in accordance with this Privacy Policy.

Where we transfer personal information internationally through our third-party service providers, we take appropriate contractual measures to ensure that such transfers comply with applicable law and that your information receives an adequate level of protection.

13. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not operated by us. When you click on a third-party link, you will be directed to that third party's website. We have no control over the content or privacy practices of third-party websites and cannot accept responsibility for their privacy policies.

We encourage you to review the privacy policy of every website you visit. The inclusion of a link to a third-party website does not imply our endorsement of that site or its privacy practices.

Our website may also integrate with third-party services such as social media platforms (e.g., Facebook, Instagram, Twitter/X). If you choose to connect your social media account to our Services, that platform's privacy policy will govern the collection and use of your information through their platforms.

14. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites indicating that you do not want your online activities tracked. Our website does not currently respond to DNT browser signals as there is no industry-standard approach to responding to these signals.

However, for California residents, we do honor the Global Privacy Control (GPC) browser signal as an opt-out of the sale or sharing of personal information, as required under the CPRA.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make changes, we will update the "Last Updated" date at the top of this page.

If we make material changes that significantly affect your privacy rights or how we handle your personal information, we will provide notice through one or more of the following means:

  • A prominent notice on our website homepage
  • An email notification sent to the address associated with your account
  • A banner or pop-up notification upon your next visit to our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

16. Filing a Complaint

We are committed to resolving any privacy concerns you may have about our data practices. If you believe that we have not adequately addressed your privacy concerns, you have the right to file a complaint with a relevant data protection or consumer protection authority.

16.1 Internal Complaint Process

Before filing a complaint with a regulatory authority, we encourage you to contact us directly so that we may attempt to resolve your concern:

We will acknowledge your complaint within 5 business days and aim to provide a substantive response within 30 days.

16.2 California Residents

California residents who have concerns about our privacy practices may file a complaint with:

16.3 Federal Consumer Protection

Consumers in all states may file complaints related to unfair or deceptive practices with:

  • Federal Trade Commission (FTC)
    Website: www.ftc.gov
    Phone: 1-877-FTC-HELP (1-877-382-4357)

16.4 State-Specific Consumer Protection Agencies

Many U.S. states have their own consumer protection agencies that may handle privacy-related complaints. You may contact your state's Attorney General office or consumer protection bureau for information about filing a complaint in your jurisdiction.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your privacy concerns in a prompt and transparent manner.

Privacy Inquiries – Imos Pizza

Company Name: Imos Pizza

Website: imospizzs.rest

Email: [email protected]

When contacting us about a privacy matter, please include the following information to help us process your request efficiently:

  • Your full name and email address associated with your account
  • A clear description of your request or concern
  • Any relevant order numbers, account details, or reference numbers
  • Your preferred method of response

This Privacy Policy was last updated on April 7, 2026, and is effective as of that date.